We guarantee our finish will
adhere to your floor.
At the opening of service, we
will examine your floor and put in writing
to you any unusual issues or problem areas
you may have. We will explain
solutions to these particular problems as
well as to put them in writing to you so
that there is never miscommunication
regarding our service. At the time of
closing out the service, you will have an
opportunity to examine your floors. If
you are not satisfied with the service other
than the problems explained prior to
service, simply point out your area of
concern and we will address those areas.
If we cannot satisfy you, you will not have
to pay for that area. Signing the
invoice acknowledges that you are satisfied
with the service. After that, any
issues are covered under our warranty below.
What does this warranty
Our finish will not peel, crack, chip or
yellow for five years when applied to wood
What does this warranty not
The warranty does not cover scratches to the
finish from furniture or animals, smudges or
smears, or dulling from use, abuse or any
chemical cleaning, and damage made by animal
products and by-products.
What will we do to correct
If your finish should peel,
crack, chip or yellow within five years of
refinishing, Mr. Sandless will refinish the
area affected at no cost to you.
What will we not do?
Mr. Sandless will not cover the cost for
alternative means of refinishing the
How do you get service?
For warranty coverage, please contact the
independently owned and operated Mr.
Sandless business that serviced your floors.
If you need help coordinating your service,
please call the customer help line at (877)
994-WOOD. The independent franchise is
responsible for this warranty, and not the
What must you do to keep the
warranty in effect?
Proper maintenance and care of your floor
following the instructions on Care Card
provided after service and found on the back
of the warranty will insure your warranty
How does state law relate to
This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
The warranty is
Dry mop your floor on a
Dry mopping gets up the
gritty dirt that can ruin a finish! Purchase
the best quality dry mop you can. Use a dry
mop on newly finished floors for the first
three months. No wet mopping.
Wipe up spills quickly using
a damp cloth.
All water based finishes can
be quickly eaten away by the bacteria that
will form from most animal products. These
products include things like milk and ice
cream, hairballs, saliva and especially
urine. To keep your floors looking their
best, all animal products must be wiped up
as soon as possible.
Never wet mop your floor!
Water and moisture are
enemies of wood! Wet clean your floors only
when absolutely necessary! Use a damp mop
and Mr. Sandless Wood Floor Cleaner only.
Never use the following:
Oil soaps, waxes, lemon
products, ammonia. All of these products can
damage your finish. Use Mr. Sandless Wood
Floor Cleaner only, which will remove the
dirt safely without harming the finish. Mr.
Sandless wood cleaner is the only brand we
recommend. To order care products online,
visit www.MrSandless.com and click "Products".
A capful or two in a gallon of water is all
that you need to use!
Use floor protectors!
All finishes will scratch! A
scratch removes the finish from the floor,
and eventually will result in a duller look.
All furniture legs need felt protectors,
unless they come with a factory installed
covering. Use area rugs to protect high
Trim your pet?s nails and
keep their paws clean.
Pet's nails can damage a wood
floor and ruin finish.